RETURNS
Our return policy lasts 14 days. If 14 days have passed since the delivery of your order we unfortunately cannot offer you a refund or exchange.
An exchange is allowed only once. Any additional change will be at your own expense.
Return shipping costs are not covered by Nutravexo. Customers are responsible for paying return shipping fees.
For any item received damaged or defective we will exchange it at our expense or provide a full refund.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Several types of products cannot be returned. Perishable goods such as food flowers or magazines cannot be returned. We also do not accept intimate or sanitary products hazardous materials flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software
Certain health and personal care products
To complete a return you must provide a receipt or proof of purchase. Please send an email quickly with the subject: Return of an item to:
There are certain situations where only partial refunds may be granted if applicable:
Books with obvious signs of use
CD DVD VHS tape software video game cassette or vinyl record that has been opened
Any item that is not in its original condition is damaged or has missing parts for reasons not due to our error
Any item returned more than 15 days after delivery
NON-RETURN CLAUSE FOR UNDERWEAR SWIMWEAR INTIMATE PRODUCTS OPENED OR USED COSMETICS AND OTHER SENSITIVE PRODUCTS
Returns and Exchanges
For hygiene and safety reasons we do not accept returns or exchanges for underwear bras swimwear and intimate products. These items are not exchangeable or refundable.
Available Options
Exchange: If you need another size or another model we may send you the requested item. Shipping fees for this exchange will be your responsibility. You may keep the original item.
Partial Refund: If you prefer not to keep the item we may issue a partial refund of your order amount minus the following shipping and handling fees:
£15 to £20 for one item
£25 to £35 for three items
OPENED PRODUCTS COSMETICS AND OTHER SENSITIVE PRODUCTS
For hygiene and safety reasons cosmetic products or any other sensitive products that have been opened or used cannot be returned.
However we accept returns for opened products in the following cases:
Defective or damaged product: If the product arrives damaged please contact us within 7 days with photos of the product and packaging.
Order error: If you receive the wrong product or wrong shade we will replace the product or refund you.
RETURN PROCESS
Contact our customer service team with your order number and a description of the issue.
Wait for our approval before sending the product back. Any unauthorized return will be refused.
Once the return is approved follow the instructions provided to send the product back. Return shipping costs are the responsibility of the customer except in the case of a defective product or an order error.
REFUNDS
Once we have received and inspected the returned item we will send you an email to confirm that we have received it. We will also notify you of the approval or rejection of your refund request.
If your request is approved your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 24 hours.
REFUNDS IN CASE OF DELIVERY DELAY
Delivery times may be affected by external factors or force majeure events. A delivery delay that does not exceed 30 days does not entitle you to a refund. Once this period has passed you may submit a refund request.
ORDER CANCELLATION
Cancellation requests are accepted only if the order has not yet been processed or shipped.
In case of cancellation of an order that has already been paid a 10% transaction fee will automatically be deducted from the refunded amount.
These fees cover banking and administrative costs related to payment processing.
If the order has already been shipped it can no longer be cancelled. However you may request a return once the package has been received according to our return policy.
REFUND AFTER ORDER SHIPMENT
To be eligible for a refund after shipment you must wait until you receive your package and return it to the return address that we will provide to you.
REFUNDS IN CASE OF INCORRECT ADDRESS
Nutravexo is not responsible for lost packages if you provided an incorrect shipping address and your package has already been shipped. In this case no refund request will be accepted.
REFUND IN CASE OF A PACKAGE RETURNED FOR THE FOLLOWING REASONS
Incorrect or incomplete address provided by the customer
Customer absent at the time of delivery
Failure to collect the package from the post office within the allowed period after delivery notice
If you were not present at home on the day of delivery or if the delivery company was unable to deliver your package a notice may be left in your mailbox or you may be informed by email to collect your package from the nearest post office.
If the collection period is exceeded and your package is returned the reshipping costs will not be covered by Nutravexo and will be the sole responsibility of the customer.
If the customer refuses to pay the reshipping fees and requests a refund instead a processing fee of £15 will automatically be deducted from the refunded amount to cover administrative and logistical costs.
LATE OR MISSING REFUNDS
If you have not yet received your refund please first check your bank account again.
Then contact your bank. There is often some processing time before a refund is posted.
If you have completed all these steps and still have not received your refund please contact us at:
RETURN SHIPPING FEES
You will be responsible for paying your own shipping costs for returning your item.
RETURN ADDRESS
Please contact us so we can provide you with the return address closest to your location. Please do not send the product back to the address shown on the package.
For any additional information please contact customer service by email at: